Document number: 19020

 

If you have tried to follow the instructions in Eureka! document 19041 — How to set the e-mail program to Lotus Notes in Internet Explorer but Lotus Notes was not in the options list try the following solutions:

Run the Software library fix:

1. Open Lotus Notes, then open the Software Library by clicking the bookmark link.
   • You may need to look in your databases folder for the Software library bookmark
   • If you don't have the Software Library bookmark, see document 16250 — How to add the Software Library database link to Lotus Notes for instructions on installing the Software library bookmark.
2. Click the Standard Software Package Installs icon.
3. Click By Package Name. This view will probably already be showing as it is the default view.
4. Scroll until you see the entry Internet Explorer 5 Packages and double click on it to open it.
5. Scroll to the button labeled Lotus Notes - Default Email Fix and click on the button.

If that does not correct the problem change the association:

1. Open My Computer.

2. From the menu bar select Tools

3. Select Folder Options ...

4. Click on the File Types tab.

5. Click once in the box listing Registred file types

6. Press the { n} key to move to the n listings.

7. In the File Types column find URL:MailToProtocol. The Extensions column will be N/A

8. Click once on the URL:MailToProtocol line to select it

9. Click the Advanced button.

10. Click Open in the Actions box, and then click Edit .... Click the Application Used To Perform Action box and press { DELETE} to delete any data in the box.
    

11. Type the following single line for the Application Used To Perform Action box for the Open command:
    C:\apps\notes\notes.exe %1

12. To save the changes, click OK until you return to My Computer.

If that did not resolve your problem there are additional steps you can try with the assistance of Technical Support Operations (TSO). Call TSO or submit a NorthStar ticket, including any error messages you are receiving, the steps you have tried, and the results of taking those steps.

 

 

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: db 07/05/2003