Document number: 19034

 

If a link from Planet PeopleSoft to a document in a Lotus Notes database such as a chat transcript is not working or appears to be broken, an update needs to be installed on the user's computer. The update which allows links to Notes databases to be launched from Planet PeopleSoft using Internet Explorer was previously delivered via a PeopleNet Update, but some computers must have it reinstalled.

To install the database link update:

1. Open the Software Library database in Lotus Notes.
   
   
2. Click the Standard Software Package Installs icon.
   
   
3. Type Lotus Notes 5 and press the OK button.
   
   
4. Double click the entry named Lotus Notes 5 to open it.
   
   
5. Click the Notes Database URL Access button and immediately exit out of Lotus Notes.

Once the enhancement has been installed, Lotus Notes may be launched again. Links from Planet PeopleSoft to a documents in Lotus Notes databases should now open without error.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: dcb 04/15/2002