Document number: 21080

 

 

If you receive Error: User does not exist. Login denied, when logging into the Interaction Client, please verify the following.

1. Be sure you are logging into the Interaction Client with the correct user name. The user name for Interaction Client is the same as your NT login name. If you are a new user to Interaction Client, please contact your manager for access to the CTI/Interactive Intelligence system.
   
   New user reference:
   
   For additional information, please see Eureka! document 11648 — New user access to Interactive Intelligence.
   
   
2. Be sure you are logging into the Interaction Client with the correct server name. The Server field should show the following:

   PSH-i3cti-03

   Note: During periods of downtime, PSH-i3cti-04 or DEN-i3cti-01 may be used as the server name

For additional information, please see Eureka! document 11358 — How to log in to the Interaction Client.

This process should resolve the error. If not, please open a Northstar ticket.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: amq 07/31/2003
Revised: amq 08/11/2003
Reviewed: 8/16/04