Document number: 21100

 

Symptom

The following symptoms occur when a user logs in to Customer1, then clicks the "ODS Crystal/Query" link:

• The following error displays: bea.jolt.ServiceException: TPENOENT - no entry found.

• User in unable to run Crystal/Query - ODS Reports in Customer1.

Cause

Your browser may be using a cached file or the application server may be down for some reason.

Resolution

To resolve, follow the steps below to delete your browser cache. For additional information regarding clearing your cache, including alternate methods, see Eureka! document 16093 — How to clear the cache in Internet Explorer.

1. In your Internet Explorer window, click the Tools menu.

2. Select Internet Options.

3. Under Temporary Internet files, click the Delete Files button.

4. Click OK to confirm.

5. Click OK to close the Internet Options window.

6. Close all browser windows.

7. Open a new browser window.

8. Log in to Customer1 and try to run the query/report again.

You may have to repeat the above steps a couple times in order to resolve this issue. If you continue to receive this error, submit a NorthStar service ticket or contact Technical Support Operations .

To avoid similar problems in the future, follow the steps below to prevent your browser from caching. Note: this may cause a decrease in browser performance.

1. In your Internet Explorer window, click the Tools menu.

2. Select Internet Options.

3. Under Temporary Internet files, click the Settings button.

4. Select Every visit to the page, then click OK.

5. Click OK to close the Internet Options window. This will ensure that you get the latest pages from Customer1.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: jw 04/17/2003
Reviewed: 04/17/2003