Document number: 24102

 

Note: This document does not apply to using NorthStar web — it is intended only for users of the NorthStar client application.

A variety of NorthStar client errors may be related to the client cache files on your machine. You should delete your NorthStar client cache as part of troubleshooting the error, before escalating your issue. To clear your NorthStar cache:

1. If the NorthStar client is open, exit the NorthStar client application.

2. Double-click on "My Computer" and open the c:\winnt folder. (If no files appear, click on the "Show Files" link.)

3. Delete all of the files that begin with van_prim_prod*.*.

4. Re-launch the NorthStar client.

If the error persists, contact Technical Support Operations to escalate the issue.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: pmg 02/27/2003
Reviewed: 10/05/2004