Document number: 25051

 

The CasePoint or NorthStar error message Please contact your system administrator. Error: 0x8000ffff/Catastrophic failure when launching either NorthStar or CasePoint in NorthStar indicates a problem with the shortcut you are using for your NorthStar client.

To solve this, you need to change your shortcut properties for your NorthStar client. Please follow the steps below:

1. Right-click the NorthStar client shortcut.

2. Choose P roperties.

3. Click the Shortcut tab.

4. In the Start in: field, make sure that c:\user\NorthStar is entered. Case of the letters does not matter.

5. Click Apply.

6. Click OK.

The error should no longer appear.

Note: If you have more than one shortcut for NorthStar client, you will need to repeat the process for each shortcut.

If these steps do not resolve the problem, try reinstalling the application. Then please email Andi Minarcin.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2001 All rights reserved.
Created: kcw 04/06/2001
Revised: kcw 05/09/2001