Document number: 25058

 

The error

indicates there may be a problem with your security access or that your present role does not allow you access to particular component.

Choose one of the following that applies to you:

Get the error when trying to get into Resource Management
Get the error when trying to access a particular feature of Resource Management

 

 

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Get error when trying to get into Resource Management

If you receive the error when you click on a Resource Management link from Planet:

• Are you a brand new employee (hired within the last few weeks before the GoLive on March 21, 2002)?

  • Please check with your manager - have they activated you yet? For more information about activating employees, see Eureka! document 15244 — Activating a resource in Resource Management. Only your manager can activate you.

• Are you an existing employee (you've been at PeopleSoft for a while before the GoLive date of March 21, 2002)?
  • Please check with your manager to make sure they have not deactivated you for some reason. Generally, all existing employees should have been activated when the system went live on March 21, 2002.
  • If they have not deactivated you, please open a NorthStar ticket. Click here for instructions.

 

 

 

Click here to go back to the beginning of this document.

 

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Get error when trying to access particular feature of Resource Management

Resource Management is a "role-based" application. Your "role" (deployable resource, Global Services Manager, etc.) will determine if you can access the application and what features of the application you can access. For more information about the roles, see Eureka! document 15236 — Roles in Resource Management.

If you think there has been an error in the access you've been granted, please check the Resource Management roles by job code spread sheet to see if your job code should have been granted access to the component for which you got the message. Click here for a spreadsheet of the Resource Management roles by job code.

If you believe there has been an error in the access granted to you, please open a NorthStar ticket. Click here for instructions.

 

 

Click here to go back to the beginning of this document.

 

 

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Open NorthStar ticket - Access incorrect

If you have already checked the job code spreadsheet, but believe an error in your access has been made, you can open a NorthStar ticket to have the matter researched:

1. Launch NorthStar. Enter any login information if you are prompted.

2. On the left side of the screen, click on the Log Service Ticket link.

3. Enter your contact information and click Next.

4. Choose Software Applications (the default) and click Next.

5. In answer to the question "What application are you using?" choose Psynergy/FSCM.

6. In answer to the question "What problem are you experiencing?" choose I have inappropriate access.

7. Fill in your Operating System and Connection information.

8. In the Subject field, enter a short description of your problem.

9. In the Description field, be specific as to what you are trying to access.
• Be sure to specify that you are trying to access a link in Resource Management.
• If you could describe what icons you clicked in what order, that would be very helpful for troubleshooting. If you do not provide this information, you may be asked to provide it later.

• Include your job code in the Description field as well.

10. Click on Finish.

Your access issue is submitted.

 

 

Click here to go back to the beginning of this document.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: kcw 02/19/2002
Revised: kcw 03/22/2002
Reviewed: 09/03/2004