Document number: 25064

 

The CasePoint error

CasePoint error:
Unfortunately, CasePoint is unable to initialize the casebase. Please contact your administrator

is caused by one of two problems:

Network access issues
Corruption in the software, necessitating an uninstall and reinstall of the NorthStar client

Try these steps to resolve the issue:

1. Map a drive letter to \\ple-share-01\cbr.
   • If you cannot map the drive, you may have a network access issue. If you have recently changed your network password or your access was recently changed due to your network account expiring, you may experience the error. Replication may be very slow, particularly to the AsiaPacific region from Pleasanton, and you may have to wait several hours for replication of network account changes to occur.
   • If you have not recently changed your network password, check your network properties. (\\ple-share-01 is on a shared NT cluster and requires NTLM (NT LAN Manager) for users to map drives on it). Make sure that Client for Microsoft Networks is checked in your network properties:
     • Click on the Start menu, then on Settings, and then on Network and Dial-up Connections.
     • Right-click on Local Area Connection.
       • If you have more than one Local Area Connection, right-click on the one you are currently using.
     • Click on P roperties.
     • Make sure a checkmark appears next to Client for Microsoft Networks.

   • If you can map the drive, go on to step 2.

2. Exit the NorthStar application if you are in it.

3. Click on the Start menu, then on Settings, then on Control Panel. Then double-click on Add/Remove Programs.

4. Scroll down the list of installed programs and find the entry for Vantive Client v8.55SP1 for NorthStar. Click once on that entry.

5. Remove the program:
   • For a Windows NT 4 machine, click on the Add/ Remove... button.

   • For a Windows 2000 machine, click on Change/Remove button.

6. Once the package uninstalls, open Lotus Notes, then open the Software Library by clicking the bookmark link.
• You may need to look in your databases folder for the Software library bookmark .

• If you don't have the Software Library bookmark see document 16250 — How to add the Software Library database link to Lotus Notes for instructions on installing the Software library bookmark.

7. Click the Standard Software Package Installs icon.

8. Scroll until you see the entry Vantive Client 8.55 SP1 for NorthStar and double-click on the entry to open it.

9. Click on the button labeled NorthStar with Vantive Client 8.55 SP1.

10. After the software installs, reboot your machine.

The error should no longer appear.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: kcw 07/12/2002
Revised: kcw 06/23/2003
Reviewed: 11/20/2002