ERROR: No match was found for name or Entry cannot be found

ERROR: No match was found for name or Entry cannot be found

Document number: 26030

The Lotus Notes error messages "No match was found for name" and "Entry cannot be found" when sending mail to an individual or group listed in your Personal Address Book are caused by something being corrupt in that entry in your Personal Address Book. To resolve the error, you will need to edit the document by retyping the name of the person or group in your Personal Address Book.

For information on how to edit a document in your Personal Address Book, click here.

If the error message continues once you have edited the documents by retyping the individual or group name, you will need to contact Technical Support Operations for further assistance.

To edit a document in your Personal Address Book:

Open your Personal Address Book by double clicking the icon.
Open the business card or group by double clicking on it.
Click the Edit Card button if it is an individual or click the Edit Group button if it is a group which needs to be edited.
If you are editing a business card (individual person), retype the person's name in the Name: field although it has not changed.
If you are editing a group, retype the group name in the Group name: field although it has not changed.
Once the name has been retyped, click the Save and Close button.

The document has now been edited. You should no longer encounter the error message when trying to send to the individual or group whose entry you've edited.

If the error message continues once you have edited the documents by retyping the individual or group name, you will need to contact Technical Support Operations for further assistance.

Click here to return to the beginning of this document.