Document number: 26068

 

Symptom:

The following message appears when a user double clicks on the gray "i" icon in the system tray or right clicks on it and chooses Communications Gateway.

"You are currently not registered to a Communications Center. To register to a Communications Center, right-click on the Interwise icon in the system tray and select 'Register to Communications Center.'."

This message indicates that the user is not yet registered or connected to the Enterprise Webcast (Interwise) site yet.

Resolution:

There are two ways a user can register so that the message no longer appears:

Via the Enterprise Webcast (Interwise) site (preferred method)

Manual registration

 

 

 

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Registering via the Enterprise Webcast (Interwise) web site is the preferred method of registration.

To register via the web site:

1. Log in to the Enterprise Webcast (Interwise) site by entering the following in the Address window: http://webcast.peoplesoft.com/psft2.

For more information, see Eureka! document 16181 — How to access the Enterprise Webcast (Interwise) Communications Platform.

2. Click the Enter link to the left of Automated Welcome for the iSeminar.

3. Click the radio button next to Interwise Participant Application installed on my computer when prompted and click OK.

A connection with a server will begin processing. The connection status in the Interwise Application window will change from Disconnected (red) to Good (green) or Fair (yellow). Once the connection is established, the user will be registered. The icon in the system tray will also change from gray to yellow and green.

To exit the iSeminar:

1. Select M ain from the menu bar.

2. Select E xit from the drop down list.

3. A pop up window will appear that says, "Are you sure you want to exit?" Click Y es.

The iSeminar will then be closed.

 

Click here to return to the beginning of this document.

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Prior to manually registering, a user will need to request a password for Enterprise Webcast (Interwise). For additional information, see Eureka! document 16182 — How to request a password for Enterprise Webcast (Interwise).

To manually register to the Enterprise Webcast (Interwise) Communications Center:

1. Right mouse click on the gray "i" icon in the system tray and select Register to Communications Center... from the drop down list.

2. ICC URL: Enter webcast.peoplesoft.com/psft2 in the window.

3. ICC Username:

• Employees: Enter the five digit employee ID.

• Contractors: Enter the network login name.

4. ICC Password: Enter the password received once the request has been processed.

5. Click OK.

A window with the confirmation "Registration to Interwise Communications Center (ICC) completed successfully" will appear indicating that the registration is complete. The icon in the system tray will change from gray to yellow and green.

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: dcb 07/16/2002
Revised: jw 10/15/2004
Reviewed: 10/05/2004