Document number: 26081

 

The Lotus Notes error message "Server error: File does not exist" indicates that the database no longer exists on that server. It can also indicate that a database no longer exists on the hard drive if the error is received when trying to open a local replica of a database.

The error could be received when doing the following:

• Opening a database other than the mail file: Log a NorthStar ticket or contact Technical Support Operations so the issue can be escalated to Notes Administration. Be sure to provide the name of the database and the specific server you are trying to open it from when the error message was received.

• Opening the mail file or sending mail to another user: Log a NorthStar ticket or contact Technical Support Operations so the issue can be escalated to Notes Administration. Be sure to provide the name of the user whose mail file is missing along with the server that it is located on.
  
  A couple of reasons that a mail file might be missing from the server are:
  • A virus has been found in the file and it has been quarantined. The file is waiting to be cleaned and the document removed. Once this process is complete, the mail file is restored to the server.

  • When the nightly Compact task ran, a corrupt mail file was removed.

• Opening the local replica of the mail file or another local database: The database no longer exists on that computer's hard drive. It will either need to be recreated or restored if it had been backed up.
  
  For additional information, see the following Eureka! documents:
  • 10082 — How to create a database replica in Lotus Notes
  • 11233 — How to retrieve files from Connected Backup

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: dcb 06/09/2003
Reviewed: 10/01/2004