Document number: 27223

 

 

Every time you visit a page within our PeopleSoft Intranet, you will create temporary pages that are stored in your Internet Cache. If this cache gets too large you will get errors or your browser window will temporarily hang. This can cause you to have to close all the existing browser windows and start over after the cache has been cleared often losing your data.

To avoid lost data, you should get in the habit of clearing your Internet cache files before each new Time or Expense report.

To clear the memory and page cache using the Tools menu, follow these steps:

1. Open Internet Explorer. If you have more than one browser window open, you must close all other windows.

2. Select Tools from the menu bar.

3. Select Internet Options.

4. The Internet Options dialog box will open to the General tab.

5. In the Temporary Internet files section, click the Delete Files... button. You do not need to check the Delete all off-line contents box.

6. A pop up window will appear with the message "Delete all files in the Temporary Internet Files folder?" Click OK.

7. In the History section, click the Clear History button.

8. A pop up window will appear with the message "Delete all items in your History folder?" Click Yes.

9. Click OK to close the Internet Options window.

The cache has now been cleared in Internet Explorer.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jel 10/02/2002
Reviewed: 09/24/2004