Document number: 27316

 

Symptom:
While completing a Time or Expense report, the Localities drop down box is empty.

Cause:
The refresh control data is incomplete. The initial refresh has four main updates that must be completed entirely before a successful submission can take place.

Resolution:
To resolve this, you will have to refresh your Localities by clicking on the Dowload Localities link as detailed in Eureka! document 17306 — How to Refresh Control Data (Localities link).

Be sure to close out of any open time reports before refreshing your control data. If you do not close out of an existing time report before you refresh localities, you will be unable to save/submit this time report. After Localities has been successfully refreshed, then you can go back into the time report and successfully select Localities. You will then be able to save and/or submit your time report successfully.

Once the data is refreshed, you will be able to open the report again and continue entering your information.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jel 12/07/2002
Revised: dcb 08/02/2004
Reviewed: 08/04/2004