Document number: 28066

 

The Vantive error " Error 3010 - another user has updated this record" may occur when you are closing the ticket out of your inbox, and have clicked on the update button (the green check) multiple times. This displays when you or another user has updated the case/ticket and not refreshed the inbox before making changes.

This is a Vantive feature, where the inbox is not automatically refreshed when changes are made to the case/ticket panels.

To resolve this error, after updating a case or ticket, press the Update Inbox icon in your inbox to update the current information.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1999 All rights reserved.
Created: pjb 05/21/1999