Error: Authorware: RUNA5W32.EXE

Error: Authorware: RUNA5W32.EXE - Application Error

Document number: 28210

Symptoms:

The following error appears while in Knowledge Center: The instruction at "0x......." referenced memory at "0x......". The memory could not be "read". Click on OK to terminate the program.
The following error appears while in Knowledge Center: The instruction at "0x......." referenced memory at "0x......". The memory could not be "written". Click on OK to terminate the program.
The following error appears in the title bar of the error window: Authorware: RUNA5W32.EXE - Application Error.

Cause:

It is not known what causes this error to occur while in Knowledge Center but it is thought to be a memory buffer overflow. As a general rule, if the problem is non-fatal (not requiring a rebuild or repair), it occurs when multiple applications try to occupy the same memory space. It can also occur when one application becomes a "memory hog" and consumes more memory, including that required by and reserved for other applications.

Resolution:

To resolve this issue, follow the instructions to log off or shut down below:

Follow the instructions below to log off, then log back on:

Click the Start menu, then click Shut Down.
Select Log off <username> then click OK.
Press Ctrl+ Alt+ Del to log in.
Enter your network user name and password, then click OK.
Open Internet Explorer and log in to Knowledge Center. For more information, see Eureka! document 18201 — How to log in to Knowledge Center.
If the error continues to occur, follow the instructions to shut down below.

To make sure that memory space is properly cleared and allocated, follow the instructions below to shut down, then boot up:

Click the Start menu, then click Shut Down.
Select Shut down, then click OK.
Restart your pc and log in.
Open Internet Explorer and log in to Knowledge Center. For more information, see Eureka! document 18201 — How to log in to Knowledge Center.

For additional information and troubleshooting tips, see Eureka! document 29008 — Various Fatal, Stop and Exception Errors.

If you continue to receive this error, submit a NorthStar service ticket or contact Technical Support Operations .