Document number: 28301

 

The Field Connection error message " Your login is incorrect or your access has expired. Please contact a site administrator for help." is displayed when a user attempts to log in to the Collateral Center in Field Connection using incorrect login information.

To verify your login information, follow the steps below:

1. Verify your employee ID and email address.

2. Verify that you are using the correct department number. If you are unsure of your department number, please check with your Manager.

Note: The department numbers were recently changed. Department numbers are now 7 digits - 4 numbers followed by the country code (PST for the United States).

If you are still unable to access the Collateral Center, submit a NorthStar ticket or contact Technical Support Operations. See Eureka! document 70001 — How to create a service ticket in NorthStar for more information.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jw 02/21/2002
Reviewed: 07/22/2004