Error: An error has occurred while trying to use this document

Error: An error has occurred while trying to use this document

Document number: 28350

The following error is displayed in the status bar (in the lower left corner) of a blank browser window when a user attempts to open a pdf file: An error has occurred while trying to use this document.

Resolution:

If you currently have Adobe Acrobat Reader loaded, follow the steps below to resolve this issue:

Click the Start button.
Select Programs, then select Utilities.
Select Acrobat Reader. An Adobe Acrobat Reader window will display.
Select the File menu.
Select Preferences, then select General. The General Preferences window will display.
Uncheck the Web Browser Integration checkbox in the lower right side of the window.
Click OK.

If this solution does not resolve your problem, see Eureka! document 19003 — Blank Adobe Acrobat screen after selecting a PDF file in Internet Explorer for more troubleshooting information.