Document number: 28351

 

Symptom:
The following error is displayed when a user attempts to view reports from the web in Adobe Acrobat if the web browser options are not set correctly:
Error reading linearized hint data.

Resolution:
Follow the steps below to resolve this error in Adobe Acrobat 5:

1. Click the Start button and select P rograms from the pop up list.
   
   
2. Select Utilities and then select Acrobat Reader from the next pop up list.
   
   
3. Select E dit from the menu bar and select Prefere nces from the drop down list.
   
   
4. Click the Options preference in the left hand navigation window.
   
   
5. Click the box next to Allow Fast Web View in the Web Browser Options section so that a check mark no longer appears.
   
   
6. Click OK to save the changes and exit the Options window.
   
   
7. Close Acrobat Reader and any browser windows that are open.
   
   
8. Open a new browser window and verify that reports now work.
   

If the issue is not resolved, please log a NorthStar service ticket or contact Technical Support Operations for assistance.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: jw 07/11/2003
Revised: dcb 07/14/2003