Palm error: Unable to write or update application data

Palm error: Unable to write or update application data

Document number: 29025

After setting up Intellisych you may get an error like Unable to write or update application data or Unable to complete request. This can caused when the NOTES.INI file is not in its expected location. To resolve the problem locate your NOTES.INI file then modify your Intellisynch configuration to reflect the correct location. The problem can also be caused by syncing to a database that is not created (ie notes journal) or pointing to a location other than the actual location of the database. Also make sure the Lotus Notes password you used when setting up Intellisync is the same as you are using now.

Please note The steps below assume that you will be using Lotus Notes R5 for all functions covered. Be careful in following the steps so you don't accidentally cause the error message by pointing to a database that you don't have. Note: Please do every step; the reason for the error is that something is not properly configured.

Double Click on the Intellisync Configuration shortcut on your desktop.

If the Registration box opens get rid of the Registration box by clicking the box not to show again and Register later.

The Intellisync Configuration Manager should open.
Address Book - If you don't want to synchronize your Address Book make sure the box is not checked and continue with step 4. If you want this feature synchronized continue with the next step below.

Click on Address book, then click on Choose.... The Choose Translator window will open. Click once on Lotus Notes 5.0 to select it. This will set you up to synchronize your Lotus Notes R5 Address Book with the Palm Pilot's Address Book.
Select Options…. In the location box change the location to read show the path to your NOTES.INI file. It should be c:\winnt\notes.ini, but if it isn't type the location where the NOTES.INI file actually resides.
Click OK to close that window, and OK again to return to the list of applications.

Date Book - If you don't want to synchronize your calendar make sure the box is not checked and continue with step 5. If you want this feature synchronized continue with the next step below.

Click on Date Book, then click on Choose.... The Choose Translator window will open. Click once on Lotus Notes 5.0 to select it. This will set you up to synchronize your Lotus Notes R5 Date Book with the Palm Pilot's Date Book.
Select Options…. Verify that the location of the notes.ini is correct, and if not make the correction.
Click OK to close that window, and OK again to return to the list of applications.

Expense Make sure the box next to Expense is not checked. Continue with Step 6.
Mail - If you don't want to synchronize your mail make sure the box is not checked and continue with step 7. If you want this feature synchronized continue with the next step below.

Click on Mail, then click on Choose.... The Choose Translator window will open. Click once on Lotus Notes R5.0 to select it. This will set you up to synchronize your Lotus Notes R5 Mail with the Palm Pilot's Mail
Select Options…. Verify that the location of the notes.ini is correct, and if not make the correction.
Click OK to close that window, and OK again to return to the list of applications.
Enter your Lotus Notes password at the prompt, Click OK. Verify your password is correct.
Click on Advanced….
Click on the Filters tab.
Click on New…. For the filter name type unread then click OK.
In the Field box click the drop down arrow and select Message Has Been Read. Click over to the operator box, click the drop down arrow and select is false.
Click Add to list. Click OK. Click OK to return to the list of applications.

Memo Pad Make sure the box next to Memo Pad is not checked. Continue with Step 8.
To-Do - If you don't want to synchronize your mail make sure the box is not checked and continue with step 9. If you want this feature synchronized continue with the next step below.

Click on To-Do, then click on Choose.... The Choose Translator window will open. Select Lotus Notes 5.0.
Select Options…. Verify that the location of the notes.ini is correct, and if not make the correction.
Click OK to close that window, and OK again to return to the list of applications.

Make sure that any databases you don't have are unchecked in the application list so that Intellisynch will not try to synchronize them.
Click on OK to close the configuration manager.

If that does not resolve your problem then uninstall then reinstall the Palm Software and Intellisync. For help on uninstalling see document 69004 — How to uninstall and install software. Once you have uninstalled the Palm and Intellisynch software reinstall it through the software library. See document 39049 — How to install IntelliSync for the Palm organizer.