Document number: 29032

 

The message " Active Desktop Recovery
Micosoft Windows has experienced an unexpected error. As a precaution, your Active Desktop has been turned off. To restore the Active Desktop, use the following troubleshooting tips:
Did your browser stop working, or did you restart your computer without shutting it down first? If so, click "Restore my Active Desktop"
Did you recently add a new item to your Active Desktop?
1. Right-click the desktop to open the Desktop menu, point to Active Desktop, click Customize my Desktop.
2. Clear the check box for the item you added most recently.
Do you want to turn off your Active Desktop? If so: Right-click the desktop, point to Active Desktop, and then click Show Web Content." occurs under a variety of circumstances.

The first step is to follow the instructions in the message and click the "Restore my Active Desktop" button.

Next, if you recently added something, deactivate it.

1. Right-click the desktop to open the Desktop menu.
2. Point to Active Desktop
3. Click Customize my Desktop.
4. Clear the check box for the item you added most recently.

Next turn off Active desktop while in safe mode. 69085 — How to start in Safe mode

1. Right-click the desktop to open the Desktop menu.
2. Point to Active Desktop
3. Clear the check mark from "Show Web Content"

If that does not correct the problem:

1. Make sure the "show hidden files" feature for Windows Explorer is on. 69051 — Show hidden files in Windows Explorer and My Computer
2. Open Windows Explorer or My Computer.
3. Click on Search
4. Search your local (C:) drive for the file desktop.htt
5. Delete that file.
6. Close Explorer
7. Right click on the desktop and choose Refresh

If this did not correct the problem then you will need open a NorthStar ticket to make an appointment for service. Be sure to include your contact phone number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: db 06/02/2003