Document number: 29063

 

 

The error message you are receiving The device, \Ide\IdePort0, did not respond within the timeout period. is most often caused by, a bad CD, a problem in one of the drive bays (CD-ROM or removeable hard drive), or your CD-ROM.

• Shutdown and power-off the machine.

• Disconnect all cords.

•  Make sure the device is properly seated and locked. On a laptop try removing it from the machine then reseating it. If you need help you can look at screenshots or download a user manual from the Eureka! document on Your New Laptop.

• While you have the machine off, check all of the slides and locks, be sure each removeable device is firmly seated.

• If the problem is not corrected proceed with the troubleshooting steps described in Eureka! document 39040 — Troubleshooting CD-ROM problems

If this did not correct the problem then you will need open a NorthStar ticket to make an appointment for service. Be sure to include your contact phone number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.

 

 

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003. All rights reserved.
Created: db 05/27/2003