Document number: 29068

 

401 - Unauthorized
This error usually occurs when an Internet site is protected and the server didn't receive the correct encryption ID or password for entry. If you're registered with the site, you can try your password again if you have the opportunity. As with URLs, passwords are often case-sensitive, so type the password carefully. You can also get this error from servers that deny access from certain domain types, for example, domain names ending in edu.

1. Can other people access the site? There is no point in troubleshooting your machine if it is the site itself that is the problem. First confirm that someone else can access the site. If other people are having the same problem it is a server issue and should be reported via NorthStar. Submit a NorthStar ticket providing the following information: The exact error message text, a description of what page was showing when the error occured (ideally including the URL) and the icon or link you clicked on (again ideally including the URL) of the page attempted to be loaded. You can also report missing or broken links on Planet sites directly. .

2. Make sure you are typing the site name correctly. Sometimes pasting the address into notepad can give you a fresh look at it and point out mistakes. Case often makes a difference when typing a URL. Common mistakes are: including an @ symbol, forgetting // or : after http, putting spaces in the address, misspelling the address, not including the www at the beginning of the address, using back slashes (\) instead of forward slashes (/), and not understanding that dot means period (.). The correct format for a web address is http://www.peoplesoft.com.
   

3. Exit I.E., shutdown, power-off, then reboot.

4. Clear your cache. For more information see document 16093 — How to clear the cache in Internet Explorer.

5. Check your cookies settings. For more information see document 18121 — How to change your cookies settings in Internet Explorer.

6. Delete cookies. For more information see document 19012 — How to find and delete cookies in Internet Explorer

For more typical troubleshooting steps see Eureka! document 19011 — Internet Explorer Troubleshooting and FAQs.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: db 10/19/2003