Document number: 29074

 

Failed DNS lookup
This error indicates that the Domain Name System (DNS) can't translate the URL into a valid Internet address. This DNS error message occurs in several situations. The server that you're trying to connect to may be overloaded with traffic or temporarily down. If the server is just busy, you can sometimes get through by trying to access the site again. If the server is temporarily down or offline, there's nothing you can do except try later. Unfortunately, there's no way for you to tell whether a server is down or just busy. You might have also incorrectly typed the URL.

If you're accessing the Internet via a modem and you get a DNS error for each Web site you try to access, chances are something is wrong with your connection. Use the modem troubleshooter.

1. Can other people access the site? There is no point in troubleshooting your machine if it is the site itself that is the problem. First confirm that someone else can access the site. If other people are having the same problem it is a server issue and should be reported via NorthStar. Submit a NorthStar ticket providing the following information: The exact error message text, a description of what page was showing when the error occured (ideally including the URL) and the icon or link you clicked on (again ideally including the URL) of the page attempted to be loaded. You can also report missing or broken links on Planet sites directly. .

2. Make sure you are typing the site name correctly. Sometimes pasting the address into notepad can give you a fresh look at it and point out mistakes. Case often makes a difference when typing a URL. Common mistakes are: including an @ symbol, forgetting // or : after http, putting spaces in the address, misspelling the address, not including the www at the beginning of the address, using back slashes (\) instead of forward slashes (/), and not understanding that dot means period (.). The correct format for a web address is http://www.peoplesoft.com.
   

3. Exit I.E., shutdown, power-off, then reboot.

4. Clear your cache. For more information see document 16093 — How to clear the cache in Internet Explorer.

5. Check your cookies settings. For more information see document 18121 — How to change your cookies settings in Internet Explorer.

6. Delete cookies. For more information see document 19012 — How to find and delete cookies in Internet Explorer
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For more typical troubleshooting steps see Eureka! document 19011 — Internet Explorer Troubleshooting and FAQs.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: db 10/19/2003