The page cannot be displayed

The page cannot be displayed

Document number: 29083

This error may occur if you have typed the address incorrectly, clicked on a broken hyperlink, accessed a page that is no longer available, your Windows user profile is corrupted, your computer is not using 128-bit encryption, or simply have too many temporary Internet files stored. There are additional causes.

Often this is a server issue so first step is to see it others have the same problem. If others have the same problem contact the site’s administrator, or try again later.

If the problem occurs when you are trying to login to Planet make sure your home page is set to Planet Peoplesoft. See Eureka! document 19039 — How to set your Home page in Internet Explorer. If you get this page after you submit the login page see Eureka! document 29086 — Planet hangs at log-in. May get "Page cannot be displayed."

If the problem occurs when you are trying to access Customer Connection you may need to try again or change your internet settings. See Eureka! document 28151 — ERROR: Page cannot be displayed (Customer Connection only).

If the problem occurs when you are trying to access a link to a Lotus Notes database you may need to reload a utility from the Software library. See Eureka! document 19034 — Links from Planet PeopleSoft to Lotus Notes documents not working.

If the problem occurs when accessing a secure website (typically one with an address starting https://) check the encryption strength.

Your best bet is to assume you made a mistake when you typed the URL. Backtrack by deleting the portion of the URL that follows the last slash. Then re-access the URL and look for it in the parent directory.

If the message you get seems to be related to some 3rd party you may be infected with rogue software. See 19036 — Unauthorized changes to IE, or You Cannot Change Your Home Page Setting

Anyone else having this problem? If many people are experiencing the exact same problem then it is likely to be a server issue, not one that can be resolved on the local machine.

Can other people access the site? There is no point in troubleshooting your machine if it is the site itself that is the problem. First confirm that someone else can access the site. If other people are having the same problem it is a server issue and should be reported via NorthStar. Submit a NorthStar ticket providing the following information: The exact error message text, a description of what page was showing when the error occured (ideally including the URL) and the icon or link you clicked on (again ideally including the URL) of the page attempted to be loaded. You can also report missing or broken links on Planet sites directly. .
Make sure you are typing the site name correctly. Sometimes pasting the address into notepad can give you a fresh look at it and point out mistakes. Case often makes a difference when typing a URL. Common mistakes are: including an @ symbol, forgetting // or : after http, putting spaces in the address, misspelling the address, not including the www at the beginning of the address, using back slashes (\) instead of forward slashes (/), and not understanding that dot means period (.). The correct format for a web address is http://www.peoplesoft.com.
Exit I.E., shutdown, power-off, then reboot.
Clear your cache. For more information see document 16093 — How to clear the cache in Internet Explorer.
Check your cookies settings. For more information see document 18121 — How to change your cookies settings in Internet Explorer.
Delete cookies. For more information see document 19012 — How to find and delete cookies in Internet Explorer
Run virus scan. For more information see document 15039 — Norton AntiVirus LiveUpdates.
Make sure your security settings are correct. For more information see Eureka! Document 19013 — How to check your security settings in IE
Verify that the Use a Proxy Server check box is cleared. To view this check box, start Internet Explorer, click Internet Options on the Tools menu, click the Connections tab, and then click LAN Settings (for LAN, DSL, and Cable modem users); or from the Connections tab, highlight the appropriate dialup connection and click the Settings button (for dialup modem users).
If you have tried everything else you can try reinstalling the High Encryption Pack for your OS. http://www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp even if it appears you have 128-bit encryption.
Try a repair:
1. Click on the Start button, then select Settings
2. Click on Control Panel
3. Double click the Add/Remove Programs to open it.
4. Scroll to Microsoft Internet Explorer 5.5 and Internet Tools.
5. Click on the Add/Remove button. (Restore original configuration if IE 6)
6. Select Repair

As a last resort only reinstall I.E. For more information see document 19014 — How to restore or reload Internet Explorer or its components.

There are additional causes for "the page cannot be displayed" error . It can also occur if Internet Explorer connection settings are incorrect such as: An incorrect entry exists in a Hosts file. The Winsock.dll, Wsock32.dll, or Wsock.vxd file is missing or damaged, where are multiple copies of the Winsock.dll, Wsock32.dll, or Wsock.vxd file, or one of these files is in the wrong folder. The WinSock2 registry key is damaged. Transmission Control Protocol/Internet Protocol (TCP/IP) is not installed or is not functioning correctly. The Internet Connection Sharing (ICS) installation is damaged or is not functioning. The Rnr20.dll file is missing or damaged or the "Library Path" value in the following registry key is missing or contains the wrong location: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2\ Parameters\NameSpace_Catalog5\Catalog_Entries\000000000001

When you attempt to view web pages in Internet Explorer after you install MSN (Microsoft Network) 5.1, you may have similar symptoms. This behavior may occur because Internet Explorer is configured to use a proxy server to search when none is specified. To resolve this issue, configure Internet Explorer to automatically detect settings.

Try a different access number to the ISP that is not a toll number.

Try to gain access to the site by name, and by the Internet Protocol (IP) address. If you can connect by using the IP address but not the fully qualified domain name (FQDN), check for entries in the Hosts file on the local computer. To do this: Click Start, point to Find, and then click Files or Folders. In the Named box, type hosts, and then click your hard disk in the Look in box. If you find the Host file, open the file in Notepad to view the contents. If there are no entries beyond the one for the local host (for example, 127.0.0.1 Localhost), contact your ISP for possible problems with their DNS server. If a Web site does not load when you use either the FQDN or IP address, click Start, point to Programs, click MS-DOS Prompt, and then try to ping a known good Web site by using both the FQDN and IP address.

NOTE: Many larger Web sites have this feature disabled so you cannot ping them successfully. If you can ping the site by the IP address but you still receive the following error message, continue to step 8. Page can not be displayed If you cannot ping the site by using either the FQDN or IP address, verify that you can still ping the local host (127.0.0.1) and verify that the Library Path value in the following registry key is pointing to the correct location for the Rnr20.dll file: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries\000000000001

Check Network properties and look for multiple instances of the TCP/IP protocol that are bound to the dial-up adapter.

Check for multiple instances of the Winsock files. Rename any file that is not in the appropriate folder unless it is in an AOL folder, C:\Windows\Sysbckup, or C:\Windows\Ws2bakup.

The appropriate folders for the Winsock files are as follows: Winsock.dll in C:\Windows Wsock32.dll, Wsock.vxd, Wsock2.vxd, Ws2_32.dll in C:\Windows\System

Also check the dates and versions of these files. They should match the version of Windows and the system date for that version.

Finding a C:\Windows\Ws2bakup folder indicates that Winsock2 has been installed and DUN 1.3 is listed in the Add/Remove Programs tool in Control Panel if it is installed.

To rename and replace the Winsock files, do this: Click Start point to Find, and then click Files or Folders. In the Named box, type the appropriate file name (for example, type wsock32.dll, winsock.dll, or wsock.vxd), click your hard disk in the Look in box, and then click Find Now. To rename extra copies of the files, right-click the file, click Rename, and change the file extension to .old. (for example, rename the Wsock32.dll to Wsock32.old). NOTE: If you receive an error message that a file by that name already exists, choose another file extension (for example, .zzz).