Installing your mouse

Installing your mouse

Document number: 39002

Many problems can be solved by installing or reinstalling the mouse drivers. Windows 2000 is "plug and play" for all PeopleSoft issued pointing devices (e.g. the mouse). If you are trying to use your mouse on a new port simply shutdown and power-off your machine, plug the mouse into the port then restart your machine. If this does not work or if your external mouse freezes on boot-up, but the internal (laptop) mouse still works, you may need to uninstall then reinstall the mouse but you still need to make sure you have the right mouse, the right machine and the right operating system; so keep reading. If you need keystroke instructions see document 39030 — How to use keystrokes to troubleshoot mouse problems.

Before you start make sure you have a mouse that can be used on the port. For more information see document 32006 — External mouse not working - use correct mouse type.

Note: You must have "administrator" privileges on the machine to install new devices, including installing a mouse. If the machine is one the is normally assigned to you then you will normally have administrator privileges.To find out if you are local administrator on your machine see Eureka! document 69064 — How to determine if you are an administrator on a machine.

WINDOWS 2000 - Forcing recognition of the mouse.

If Windows did not recongnise and install the mouse on boot try to force recognition by following these steps.

Close all open programs (e.g. Word, Excel, Lotus Notes etc should all be closed before you begin.
Shut down your machine.
Attach the mouse to the desired port.
Restart your machine.
The Add/Remove Hardware wizard may start automatically, if not then:

Select Start, then Settings, then Control Panel.
Double-click on the Add/Remove Hardware icon to open it.
A " Add/Remove Hardware Wizard" window will open.
Click on Next.
The next panel asks if you to choose the task. Choose Add/Troubleshoot a device.

Windows will search for your new hardware. If it finds both the mouse and the proper drivers it will install the mouse. Select Next to continue, the Finish.

Once you have forced recognition of the mouse, the mouse should work properly. If the mouse still does not work properly continue the troubleshooting process.

Uninstall then reinstall the mouse on Windows 2000.

Click on the Start button, then S ettings, then Control Panel.
Select Administrative Tools
Select Computer Management
Select Device Manager
Select Mice and Other Pointing Devices
Highlight the Serial mouse (or which ever mouse is giving you the problem). Press the { Delete} key.
Confirm that you want to delete.
Shutdown and power off.
Make sure the mouse is attached to the correct port.
If the mouse is not installed automatically:
Click on the Start button, then S ettings, then Control Panel.
Double-click on the Mouse icon to open it.
A Mouse Properties window will open. Click the Hardware tab.
Allow the Hardware wizard to attempt to locate and install the mouse.
If you still have problems, click on the Troubleshoot... button and follow the instructions.
If the problem remains submit the machine for repair.

If you need keystroke instructions see document 39030 — How to use keystrokes to troubleshoot mouse problems. If your internal mouse (or AccuPoint) is working and you prefer standard mouse instructions see document 39021 — How to troubleshoot mouse problems.

If the above steps did not correct the problem open a NorthStar ticket to make an appointment for service. Be sure to include your contact number. Describe the problem in detail, especially the steps you took to try to correct the problem. You will be contacted by the appropriate party. For more information on creating the NorthStar ticket, see Eureka! document 39068 — How to submit a computer or peripheral for repair.