Document number: 47014

 

Whom you contact for printer issues depends on your location. Click on one of the choices below:

PeopleSoft Corporate Headquarters
PeopleSoft Denver Office
Other PeopleSoft Regional Offices

 

 

 

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Corporate Headquarters

• If a printer needs:
  • paper (and none is available in the surrounding cabinets or the mail room)
  • toner

    contact Real Estate and Workplace Services (REWS) at extension 4-HELP (44357). For information about contacting REWS, see Eureka! document 75058 — How to contact Real Estate and Workplace Services. Do NOT open a NorthStar ticket - it will be closed and you will be instructed to call Facilities.

• If a printer is:
  • jammed
  • showing an error message
  • printing erratically

  • not printing anything out, but you can see items in the printer queue when you double-click on its icon

    open a NorthStar ticket. The issue will be escalated appropriately.

  Be sure to include the following information:

  • Printer network name/server
  • Printer Make/Model
  • Printer Location: Building, floor, nearest office
  • Clear description of the issue ("printer nor working" is not a clear description.)

If you are unsure of whom to contact about your issue, call 4-HELP (REWS) and they will let you know the correct course of action.

 

 

Click here to go back to the beginning of this document.

 

 

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PeopleSoft Denver Office

• If a printer needs:
  • paper (and none is available in the surrounding cabinets or the mail room)
  • toner
  • staples

    contact the 4-HELP on your internal Denver phone.

• If a printer is:
  • jammed
  • showing an error message
  • printing erratically

  • not printing anything out, but you can see items in the printer queue when you double-click on its icon

    open a NorthStar ticket. The issue will be escalated appropriately.

Be sure to include the following information:

• Printer network name/server
• Printer Make/Model
• Printer Location: Building, floor, nearest office
• Clear description of the issue ("printer not working" is not a clear description.)
  

 

If you are unsure of whom to contact about your issue, call 4-HELP (Real Estate and Workplace Services) and they will let you know the correct course of action.

 

 

Click here to go back to the beginning of this document.

 

 

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Other PeopleSoft Regional offices

• If a printer needs paper and none is available in the surrounding area, contact the Office Manager.

• If a printer is:
  • out of toner
  • jammed
  • showing an error message

  • not printing anything out, but you can see items in the printer queue when you double-click on its icon

    open a NorthStar ticket. The issue will be escalated appropriately. Do NOT contact the Office Manager for these issues.

Be sure to include the following information:

• Printer network name/server
• Printer Make/Model
• Printer Location: Building, floor, nearest office
• Clear description of the issue ("printer not working" is not a clear description.)

 

 

Click here to go back to the beginning of this document.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: jem 05/26/1998
Revised: kcw 10/14/2004
Reviewed: 07/01/2004