Document number: 54053

 

If you have forgotten your user name or password, follow these steps to request your login be reset and sent to you:

Note: If you want to change your current password and you know your user name and password, and you are using:

• Version 2.2 (Legacy JDE), see Eureka! document 52301 — Resetting your iPass password - Legacy J.D. Edwards employees.
• Version 2.3 (Legacy PeopleSoft), see Eureka! document 55186 — Forgot iPass password - legacy PeopleSoft user.
• Version 3.2, see Eureka! document 54056 — How to change your iPass password.

Not sure what version you're using? See Eureka! document 54057 — How to check the version of iPass client.

 

1. Launch NorthStar and log in, if necessary. For more information about launching NorthStar, see Eureka! document 70001 — How to create a ticket in Northstar.

2. On the left side of the screen, click on the Log Service Ticket link.

3. On the contact screen, make sure the information is current and indicate how you would like to be contacted if there are any questions.

4. Click Next.

5. Choose Communications and click Next.

6. Choose Remote Access and click Next.

7. For "Which remote access application?" choose iPass.

8. For "What type of help you need?" choose I need my password reset'.

9. In the Subject field, indicate if you only need your password reset, your user name sent to you, or both.

10. If you have any additional information to provide, or need additional space, type that information into the Description field.

11. Click Finish.

Your request is submitted. You will receive an email with the iPass information you have requested once your request is processed.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: pmg 08/13/2004
Revised: pmg 08/27/2004
Reviewed: 09/16/2004