Document number: 54103

 

This error will appear if the Cisco VPN client is unable to communicate with the Cisco VPN server:

Remote peer is no longer responding

This error will appear if either you are trying to connect from a PeopleSoft office (there is no need to use VPN from within an office connected to the corporate network.) If you are connecting from a location other than a PeopleSoft office, then click the operating system you are running for more information about this error and how to correct it:

WINDOWS NT 4.0
WINDOWS 2000

Note: You may also receive this error if you are attempting to use the Cisco VPN client from within a PeopleSoft office. It is not necessary to use VPN while in a PeopleSoft office, and for security reasons, the ability to connect has been blocked internally.

 

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WINDOWS NT 4.0

This error indicates one of the following circumstances described below:

• Your computer is not able to see the Cisco VPN server and/or the internet. To confirm you are connected to the Internet, follow these steps:

  1. Click the Start menu button.

  2. Select Programs.

  3. Select Command Prompt.

  4. At the prompt, type ping moat2.peoplesoft.com and press Enter.  You should receive four responses including response times; this indicates the server is visible from your location.

  5. If you receive four responses that read "...request timed out," the Cisco VPN server is inaccessible from your location.  To determine if this is an issue with your connection, ping a public web site, such as Yahoo!, by typing ping www.yahoo.com and press Enter.   If Yahoo! responds with "request timed out", there is an issue with your Internet connection.  Contact your Internet Service Provider for assistance.

• Both Cisco VPN servers are both offline or inaccessible.  Contact Technical Support Operations to determine if the Cisco VPN servers are online.

User responsibilities and PeopleSoft support information for VPN is available in Eureka! document 55068 — Responsibilities for making VPN work.

 

Click here to go back to the beginning of this document.

 

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WINDOWS 2000

This error indicates one of the following circumstances described below:

• Your computer is not able to see the Cisco VPN server and/or the Internet To confirm you are connected to the Internet, follow these steps:

  1. Click Start.

  2. Select Programs.

  3. Select Accessories.

  4. Select Command Prompt.

  5. At the prompt, type ping moat2.peoplesoft.com and press Enter.  You should receive four responses including response times; this indicates the server is visible from your location.

  6. If you receive four responses that read "Request timed out," the Cisco VPN server is inaccessible from your location.  To determine if this is an issue with your connection, ping a public web site, such as Yahoo!, by typing ping www.yahoo.com and press Enter.   If Yahoo! responds with "request timed out", there is an issue with your Internet connection.  Contact your Internet Service Provider for assistance.

• Both Cisco VPN servers are offline or inaccessible.  Contact Technical Support Operations to determine if the Cisco VPN servers are online.

User responsibilities and PeopleSoft support information for VPN is available in Eureka! document 55068 — Responsibilities for making VPN work.

 

Click here to go back to the beginning of this document.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: pmg 03/27/2002
Revised: pmg 06/22/2004
Reviewed: 09/13/2004