Document number: 54129

 

There are a few issues that can be resolved by toggling transparent tunneling on or off within your Cisco VPN client. While these are not common issues, symptoms that have been resolved by changing your transparent tunneling settings include:

• Your VPN connection being disconnected after only a few minutes
• Being unable to reach PeopleSoft network resources (like share drives or printers)
• Being unable to reach Planet
• Being unable to reach external web sites while connected using VPN

When changing the setting, you should not be logged in via VPN. To toggle the VPN transparent tunneling, follow these steps:

1. Launch the Cisco VPN Dialer by clicking Start, then Programs, then Cisco VPN, and then VPN Client.

2. You should see the following screen, or one similar:

   

• If you do not see this screen, press {Ctrl}-{M}.

3. Right-click on the desired Connection Entry and choose Modify...

4. Click on the "Transport" tab.

5. Deselect, or select, the Enable Transparent Tunneling check-box.

6. If you select the box, make sure that IPSec over TCP is also chosen. The TCP Port is 443.

7. Click Save, and reconnect using your VPN Dialer.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: pmg 07/03/2003
Revised: pmg 12/03/2004
Reviewed: 10/06/2004