Document number: 55052

 

Note: The legacy RAS (dial-up networking) and PeopleSoft RAS Connection Manager (also known as PSRC or PSRCM) are in the process of being retired. To standardize dial-up access, the integrated PeopleSoft company is deploying iPass and VPN as the dial-up solution. For more information, see Eureka! document 54040 — iPass Frequently Asked Questions.

The error Modems connecting ... Error 638: The request has timed out appears when you are trying to log onto the PeopleSoft network via RAS on a Windows NT 4 machine by checking Logon using Dial-up Networking on the logon screen. (You first get the message Modems connecting..., but get no dial tone. Then, after about a minute or two, the message above appears. You may then be brought back to the Begin Logon screen.) The message appears because you have chosen the O perator assisted or manual dialing option in dial-up networking.

To solve this, follow these steps:

1. On the logon screen, enter your network password and check the box next to Logon using Dial-up Networking. Then click on OK.

2. On the Dial-Up Networking screen that appears, click on the More button.

3. Deselect O perator assisted or manual dialing by clicking on it. There should be no check mark next to the option.

4. Click on Dial.

 

The error message should no longer appear.

 

 

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1999 All rights reserved.
Created: kcw 06/16/1998
Revised: kcw 05/18/1999
Reviewed: 09/13/2004