Document number: 55124

 

To replace a lost, stolen or expired token, you must open a NorthStar ticket and request a replacement token. Your department will be charged for the replacement. To open a ticket, follow these steps:

1. Launch NorthStar.

   • For information about NorthStar, see Eureka! document 70001 — How to create a service ticket in NorthStar.

2. On the left side of the screen, click Log Service Ticket.

3. Enter your contact information and click Next.

4. Choose Communications and click Next.

5. Choose Remote Access and click Next.

6. For the question "Which remote access application ?" choose Token.

7. For the question "What type of help you need?" choose I need a replacement.

8. Enter the recipient's ID.
   • If you are to be the recipient, enter your ID.

   • If you are making the request for another person, enter their ID.

9. In the Subject field, type Replacement SecurID token.

10. Description field: If mailed, your token will be shipped via FedEx 2-day mail service. If you want to avoid a mandatory signature upon the delivery, specify this information in this field.

11. In the Description field, type in the asset tag number or serial number for your computer with which you wish to use VPN. If you do not include this information, your request may be delayed.
    • The PeopleSoft asset tag is on the lid or the bottom of the machine and has a number that starts "P10....."

    • If you are a legacy J.D. Edwards employee, please just enter your serial number.

12. If you have no other additional information to add, click Next.

13. A screen asking for your mailing information appears. Fill in the requested information. The token will be delivered via FedEx., which will not not deliver to a P.O. Box. See Description field information above for a tip about the mail delivery.
    • NOTE: If you are an employee who is outside of the United States, the token must be mailed to a PeopleSoft office address.

    • For PeopleSoft office address information, see Eureka! document 75024 — PeopleSoft Offices Worldwide.

14. Click Finish.

Your request for a replacement token is submitted. Your manager is given a chance via Lotus Notes notification to reject the token grant. If your manager does not reject it, you will be contacted via Lotus Notes when the token is ready for pickup or shipment, or if there are any questions you need to answer. Note that your department is charged for the token.

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: kcw 11/29/2001
Revised: kcw 02/09/2004
Reviewed: 10/06/2004