Document number: 69025

 

If you cannot shutdown the first step is to try the steps outlined in Eureka! document 39013 — How to reset your computer. The final step will be to remove all power sources, including the battery, but try the less aggressive solutions first. If on rebooting the problem persists try loading or reloading the most current Service Pack. For more information see Eureka! document 69026 — Update Service Pack.

If that does not resolve your problem try the solutions in Eureka! document 29010 — System Failure. Note that if that also fails the solution is to rebuild the machine. To make an appointment for service open a NorthStar Ticket. Be sure to leave a contact number and describe the problem in detail. You will be contacted by the appropriate party. To open a NorthStar Ticket, click here or see document 70001 — How to create a service request in NorthStar.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2000, 2003 All rights reserved.
Created: db 06/04/1999
Revised: db 01/17/2003