Document number: 69035

 

Different service packs may interact with programs in different ways.  Determining which service pack is installed is often important in picking the correct resolution for a problem. As of July 1, 2003 your current service pack for Windows 2000 should be Service Pack 3 or 4. A minium of Service Pack 3 is required to meet security standards. Newer machine builds are being delivered with Service Pack 4.

Click on Start, then Run. Type winver.

OR (same information) find out what service pack is installed for Windows 2000:

1. Open My Computer or (Windows Explorer).

2. From the menu bar select Help and then About Windows.

3. The second line will provide information on the version, build, and service pack.

 

 

To install the current Microsoft Windows Service Pack from the Software Library in Lotus Notes:
NOTE: This cannot be done over RAS. It cannot be interrupted. If you cannot access a direct connection to the network then submit a NorthStar ticket for assistance.

1. Open Lotus Notes, then open the Software Library by clicking the bookmark link.

• You may need to look in your databases folder for the Software library bookmark

• If you don't have the Software Library bookmark see document 16250 — How to add the Software Library database link to Lotus Notes for instructions on installing the Software library bookmark.

2. Click the Standard Software Package Installs icon.

3. Click By Package Name.  This view will probably already be showing as it is the default view.

4. Scroll until you see the entry Microsoft Windows Service Pack and double click on it to open it.

5. Print out and read through the instructions before starting. 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 1999, 2004 All rights reserved.
Created: db 10/20/1999
Revised: db 08/23/2004