Document number: 70001

 

NorthStar is the application you can use to log service requests and issues relating to PeopleSoft computers, applications, or the network. To go directly to NorthStar, click here. For more information on how to access NorthStar, click here.

To submit a new request, follow these steps:

1. Launch NorthStar. Log in if necessary.

2. On the left side of the screen, look for the section labeled Submit Tickets.

3. Look at the choices in the section; if you wish to open a ticket related to the first 3 areas, click on the type of ticket you wish to open. If you have a different issue, click on Log Service Ticket.

Generally, you can just follow the on-screen instructions to open and submit your ticket. If you wish more guidance on some of the specific ticket choices, click on a link below for more information.

Manage Workforce (document 15382)
Password Reset
Group Modifications (document 12052)
Open someone else's ticket (document 15081)
Log Service Ticket

 

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Accessing NorthStar

To access NorthStar, click here. Other ways to access NorthStar:

• Launch Internet Explorer. In the Address: field, type northstar.peoplesoft.com and press { Enter}.

• Launch Planet PeopleSoft and log in (see Eureka! document 15270 — How to log in to Planet PeopleSoft). On the left side of the screen, click on the Applications section. Then choose Tech Support (NorthStar).

 

 

 

Click here to return to the beginning of this document.

 

 

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Password Reset

Make sure you choose the right application for a password reset.

You can also get special information about resetting your Sametime password on this page.

As soon as you choose an application and click the Reset Password button, a ticket will be created and will appear on your My Tickets view of  NorthStar. You will be notified when you password is reset.

 

 

Click here to return to the beginning of this document.

 

 

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Log Service Ticket

1. On the first screen that appears after you choose Log Service Ticket, verify that the information about you on the screen is correct.

   • Be sure to specify how you wish to be contacted, in the event more information is needed. The default choice is to be contacted by phone. If you are temporarily located in a place other than your normal office number, specify a number or email at which you may be reached in the appropriate field.

2. Click the Next icon at the bottom right of the screen.

3. From the types of tickets available, choose the one that best fits your situation. If none of the categories appear to fit, the Other Service Request is available at the bottom. If the issue is urgent, it is best to contact Technical Support Operations directly.

4. Click on the Next icon.

5. The following screens are generally self-explanatory. As you make your choices, other helpful information may appear on the screen.

6. If you see a Subject field while filling out your ticket, enter a short description of your problem - that short description will appear when you view the ticket in My Tickets or My Home Page. For some tickets, you will not see a Subject field and standard subject information will be entered for you automatically.

7. When you are finished entering all the requested information, click the Finish button.

8. If you are done, you can close Internet Explorer, or click the Signoff link at the top right-hand corner of the NorthStar page.

 

Once you have submitted a request, it will be assigned to a NorthStar technician for follow up.

 

 

Click here to return to the beginning of this document.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: jkc 03/07/1997
Revised: kcw 01/20/2004