Document number: 75067

 

Manager approval is required for all PeopleSoft issued desk phone headsets. Prior to submitting the request, the manager should be consulted. After receiving approval, you or your manager can submit the request.

Note: The process outlined below is for desk phone headsets only. You must purchase cell phone headsets and then submit and expense report for reimbursement of the purchase. For additional information, see Eureka! document 17207 — How to enter an expense report.

For information on purchasing a headset for creating streaming media, see Eureka! document 18289 — Recommended headsets for streaming media.

To order a desk phone headset:

1. Open NorthStar (http://northstar.peoplesoft.com).

2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.

3. Click the Communications radio button and click Next>.

4. Click the Telecommunications radio button and click Next>.

5. Please specify the type of your request: Click the down arrow and select Headset.

6. What type of help do you need?: Click the down arrow and select I don't have one and need to order one.

7. Subject: Type " New headset request".

8. Description: Enter other information as desired.

9. Click the Finish button.

An approval request will be forwarded to your manager. If approval is not received from your manager within seven business days, the headset request will automatically be canceled. If approval is received, you will receive a form from Telecom Operations that must be completed. Once the form has been completed you will send it directly to Headsets Unlimited for processing.  Please allow 10 to 15 business days after that for receipt of your new equipment.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: kcw 07/31/1998
Revised: dcb 03/15/2004
Reviewed: 09/14/2004