Document number: 86038

 

Notification of voice mail messages can be forwarded to a cell phone if the number is in either the 209, 408, 415, 510, 916 or 925 area codes in the San Francisco Bay Area or in the 303, 720, 800, 888, 877, 866 area codes in the Denver area. Cell phones not in these area codes are not eligible for the notification feature.

Note: Receiving voice mail notifications to a cell phone that is in an area code that is different than the area code of the voice mail number can only be done if the call to the cell phone is a local call.

Receiving voice mail message notifications is a two-step process: the cell phone must first be enabled and then the forwarding schedule set up.

Enabling voice mail notifications for a cell phone

Setting up the voice mail notification schedule

 

 

 

 

 

 

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To enable voice mail notifications for a cell phone:

1. Open NorthStar (http://northstar).
   
   
2. Click the Log Service Ticket link in the Submit Tickets section in the left hand navigation panel.
   
   
3. Click the Communications radio button and click Next>.
   
   
4. Click the Telecommunications radio button and click Next>.
   
   
5. Please specify the type of your request: Click the down arrow and select Cell Phone.
   
   
6. What type of help do you need?: Click the down arrow and select Other issue.
   
   
7. Subject: Type " Receive voice mail notifications on cell phone."
   
   
8. Description: Type " Enable outcalling to cell phone."
   
   
9. Click Next>.
   
   
10. There are only two items on the next screen that must be completed and are mandatory:
    • Current Cell Phone Number: Enter the complete cell phone number including the area code.
    • Service Provided: Click the down arrow and select the service provider.
    • Shipping Address, City, State and Zip: Enter n/a as something must be included in these fields.
      
      
11. Click Finish.

The NorthStar request to enable voice mail forwarding has been submitted. Once notification is received that forwarding has been enabled, the forwarding schedule must be set up.

Click here to return to the beginning of this document.

 

 

 

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Once you have received notification that the NorthStar ticket to request that voice mail notification is enabled has been closed, the forwarding schedule must be set up.

To set up the voice mail notification schedule:

1. Access your voice mail and select 9 to change the Mailbox Options (instead of 3 to listen to messages).

2. Press 4 to select Outcalling Schedules.

3. Press 1 to create or modify the outcalling schedule.

4. Press the appropriate number on the keypad associated with the outcalling schedule that is being created.

5. When prompted for the outcalling destination, press 2 to select telephone.

6. Enter your cell phone number in one of the following formats: 
   
   
• Cell phone number is a local DID (has the same area code as the PS office where your Phone Mail system resides):
  Enter the number as 9-XXX-XXXX.
• Cell phone number is a long distance (has a different area code from the PS office where your Phone Mail system resides):
  Enter the number as 9-1-XXX-XXX-XXXX.
  
  
7. Press the appropriate numbers on the keypad associated with which days the schedule is to be active:
   
• Specific week days: Press 1 for Monday, 2 for Tuesday, etc. through 7 for Sunday.
• Monday through Friday: Press 8 to schedule Monday through Friday. 
• Entire week (7 days): Press the 1 through 7 keys followed by the # key.
  
  
8. Enter the schedule start time.  For example, to have Phone Mail outcall to your cell phone beginning at 8:00, press 8 , 0, 0, #.
   
   
9. Press 1 for an AM schedule start time or 2 for a PM schedule start time followed by the # key.
   
   

10. Enter the schedule stop time.  For example, to have Phone Mail stop outcalling to your cell phone at 10:00, press the 1, 0, 0, 0, #.

11. Press 1 for an AM schedule stop time or 2 for a PM schedule stop time followed by the # key.
    

12. Message type:
• Call cell phone for all messages: Press 1#.
• Call cell phone for urgent messages only: Press 2#.
  
  
13. Time Frequency:
    • Call cell phone immediately: Press 0#.
    • Call cell phone 1 hour after the message is left: Press 1#.
    • Call cell phone 2 hours after the message is left: Press 2# and so on to enter the time delay between when the message was left on phone mail and when the cell phone is called.

The outcalling schedule has now been created and outcalling must be activated.

To activate the phone mail outcalling to the cell phone:

1. Return to the voice mail home state and press 9 to change the Mailbox Options.
   
   
2. Press 4 to select Outcalling Schedules.
   
   

3. Press 4 to turn the outcalling schedule ON or OFF.

4. Press the number on the keypad associated with the schedule number that should be activated (1, 2, or 3) and then press #.

5. Press 1# to turn the schedule ON.

The selected schedule has now been activated and you will now be notifiied of messages that fit the outcalling schedule on your cell phone.

Click here to return to the beginning of this document.

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: dcb 08/04/2003
Revised: dcb 07/29/2004
Reviewed: 07/29/2004