List of documents referencing hardware issues

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Miscellaneous problems and important FAQs
System
Sound
Power
Mouse
Machine specific
Drives (disk, jaz, CD-ROM)
Display / Screen/ Monitor
Modem
Keyboard
Palm
Ports (also Hubs, Splitters and Converters)
Touchpad
Error messages see List of Operating System documents .

Troubleshooters will walk you step by step through the troubleshooting process

• Troubleshooter for display, screen or monitor problems.

• Troubleshooter for mouse problems

• Troubleshooter for modem problems.

Miscellaneous problems and important FAQs

1. 39060 — How to reduce computer failures

2. 39063 — How to improve troubleshooting and problem resolution

3. 69075 — Safe Computing Practices

4. 39068 — How to submit a computer or peripheral for repair

5. 69074 — How to prepare for a rebuild or replacement machine

6. 69075 — How to recover from a rebuild or replacement machine

7. 90008 — Software on PeopleSoft Builds

8. 90010 — Discontinued PeopleSoft Build Profiles

9. 39069 — Tips and information on your laptop and airline travel

10. 39074 — Computer Equipment Asset Transfers

11. 75046 — How to order a computer power cord

12. 75077 — How to report a stolen laptop

13. 75081 — How to get a modem tester

14. 75088 — How to return a PeopleSoft computer

15. 75089 — How to order a computer (desktop or laptop workstation)

16. 79001 — How to order non-standard computer hardware and peripherals

17. 79002 — General guidelines for ordering computer hardware and peripherals.

18. 79003 — How to borrow computer cords and peripherals

19. 69085 — How to start in Safe mode

20. 79003 — How to borrow computer cords and peripherals using NorthStar web

21. 29009 — Resume mode failure/system lockup error

22. 29056 — Hardware Failures

23. 59001 — How to turn off automatic dialup to mapped drives

24. 29089 — How to use your laptop Targus combination lock

25. 39034 — Problem with computer cooling fan

 

 

System

26. 29008 — Various Fatal, Stop and Exception Errors

27. 29010 — System Failures (Can't Boot to Windows)

28. 39004 — Screen shuts off - turn off energy star compliance feature

29. 39028 — Energy star compliance feature not set - change BIOS settings

30. 39029 — Can't boot, hard drive making strange sounds - repair machine

31. 69025 — Cannot shutdown NT - apply registry fix

32. 69026 — Update Service Pack

33. 69032 — Suspend and resume mode problems

34. 69062 — Missing selections from log off box

35. 35020 — How to find processor and memory information for your computer

36. 35021 — How to find the hard drive size on your computer

37. 39070 — Desktop does not maintain correcttime

 

Sound

38. 30004 — How to troubleshoot "nosound" problems.

39. 39010 — How to turn off the Panel Close Alarm on the Toshiba Tecra

40. 39020 — How to restore alarm sounds on the Toshiba Tecra

41. 39015 — How to reinstall sound drivers

 

Power

42. 30006 — Verify that you have adequate power

43. 39011 — How to increase battery life on your laptop

44. 39011 — How to remove your laptop battery

45. 39036 — Battery not holding a charge- refresh or replace the battery

 

Mouse

46. 32006 — External mouse not working- use correct mouse type

47. 39002 — External mouse not working, add serial mouse device

48. 39007 — Internal "Accupoint" mouse doesn't work.

49. 39086 — Cursor drifts when I'm not touching the mouse or pointing device

50. 39017 — How to navigate without a mouse.

51. 39021 — How to troubleshoot mouse problems

52. 39030 — How to use keystrokes to troubleshoot mouse problems

53. 39056 — Using keystrokes to resintall the mouse drivers

54. 39056 — Mouse not responding, erratic behavior

55. 39057 — Right mouse button doesn't work in Excel after installing Budgets Explorer

56. 75025 — How to order a computer mouse
    

 

Machine specific

57. Machine Manuals - User Guides

58. Using your new computer - features and user guides

59. 35001 — Features of the Toshiba Portege 3110

60. 35002 — Features of the Toshiba Portege 3440

61. 35003 — Features of the Toshiba Tecra 8100

62. 35004 — Features of the Toshiba Tecra 8200

63. 35005 — Features of the Toshiba Tecra 9000

64. 35006 — Features of the Toshiba Tecra 9100

65. 35007 — Features of the Toshiba Portege 2000

66. 35008 — Features of the Toshiba Tecra M1

67. 35009 — Features of the IBM ThinkPad T40 or T41

68. 39010 — How to turn off the Panel Close Alarm on the Toshiba Tecra

69. 39020 — How to restore alarm sounds on the Toshiba Tecra

 

Drives (disk, jaz, CD-ROM)

70. 10031 — How to defragment your drive

71. 29016 — ERROR: A:\ is not accessible.The volume does not contain a recognized file system.

72. 39008 — How to free up some hard disk space

73. 39009 — How to ensure the CD ROM on theTecra 510 is properly seated.

74. 39016 — How to assign drives a permanent letter

75. 39029 — Can't boot, hard drive making strange sounds - repair machine

76. 35021 — How to find the hard drive size on your computer

77. 39033 — How to install the Select Bay extended hard drive

78. 39038 — How to format a floppy diskette

79. 39058 — How to troubleshoot floppy drive problems

80. 69029 — How to check disk for bad sectors and other errors.

81. 75043 — How to request additional hard disk or RAM

82. 39012 — How to Install a Jaz drive

83. 39037 — Jaz drive not showing -check installation

84. 75032 — How to order a JAZ drive or surge protector

85. 35001 — Installing the CD-ROM on the Portege 3110

86. 39009 — How to ensure the CD ROM on theTecra 510 is properly seated.

87. 39040 — Troubleshooting CD-ROM problems

88. 39041 — How to manually eject the CD from the CD-ROM drive.

89. 39062 — DVD is not supported, CD-ROM only

90. 39085 — CD-ROM burner

91. 39088 — CD-R/W is not supported, but here is how to get started anyway

92. 39071 — How to reinstall CD-ROM/DVD drivers

 

Display / Screen / Monitor

93. 39014 — Monitor black: Reloading your video drivers

94. 39018 — How to troubleshoot display, screen or monitor problems.

95. 39022 — Faint lines across Sony200 GS monitor are normal

96. 39023 — Black frame around display area on laptop screen - change resolution

97. 39003 — How to adjust screen brightness on Tecra 550

98. 39024 — Have to scroll to see all of laptop screen - change resolution

99. 39025 — Images are blurry on the Sony 200 GS - change screen mode

100. 39044 — Blurred or fuzzy display on IBM T41

101. 39066 — Update display drivers for Toshiba Equium 7100 under NT4

102. 69002 — How to change screen resolution, font size, or icon size.

103. 69022 — How to boot into VGA mode

104. 73001 — How to order a monitor

 

Modem

105. 39031 — How to reinstall modem drivers

106. 39027 — How to re-install the modem driver for the Toshiba Tecra 550.

107. 39032 — How to troubleshoot modem problems

108. 55030 — How to use your modem and modem tester properly

 

Keyboard

109. 39035 — How to add a language to the keyboard

110. 39039 — How to troubleshoot keyboard problems

111. 73001 — How to order keyboard

112. 39009 — Toggle the NumLock your IBM Thinkpad T40 or T41

113. 39067 — Keyboard using PS/2 Y splitter doesn't work

 

Ports (also hubs, splitters, converters,replicator bar)

114. 39047 — Serial port not working- change port settings in BIOS

115. 39059 — USB port doesn't work onWindows NT machine

116. 39061 — IR port doesn't work

117. 39072 — Wireless (radio) networking

118. 39073 — Infrared networking

119. 75090 — How to order a Y-Splitter(PS/2 splitter) (Plug mouse and keyboard into one port)

120. 39067 — PS/2 Y splitter doesn't work

 

Touch pad

121. 39076 — Disable or Enable Touch Pad on IBM Thinkpad (aka touchpad)

What to do before calling Technical Support Operations

Created: db 08/04/2000
Revised: db 03/09/2004