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There are a variety of ways to contact the experts at Technical Support Operations:
1. Open a service ticket on NorthStar. Click here to access NorthStar. Please include any pertinent information, including any error message you may receive.
2. Contact them by phone:
- From any Pleasanton Corporate Headquarters phone, dial extension 42222.
- From another PeopleSoft office phone, dial 6-PSH-2222 (6-774-2222).
- From outside a PeopleSoft office, dial (925) 694-2222.
- For worldwide toll-free contact information, click here.
Staffed Technical Support Operations hours:
| Mondays — Thursdays | 24 hours |
| Friday | 12:00 a.m. (midnight) to 11:30 p.m., Pacific Time |
| Saturday | 6:00 a.m. to 10:00 p.m., Pacific Time |
| Sunday | 6:00 a.m. to 12:00 a.m. (midnight), Pacific Time |
What to do before calling Technical Support Operations
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: kcw 05/18/1999
Revised: db 09/30/2004
World-Wide Toll Free contact information
You can call Technical Support Operations at the following toll free numbers as listed in the chart below:
Country or region Number to use Austria 0800-101830 then, at tone enter 7742222 Australia (OPTUS) 1-800-785109 then, at tone enter 7742222 Belgium 0800-48008 then, at tone enter 7742222 Canada 1-866-306-2262 then, at tone enter 7742222 Denmark 8088-4055 then, at tone enter 7742222 France 0-800-608-348 then, at tone enter 7742222 Germany 0800-100-5251 then, at tone enter 7742222 Hong Kong 1688004205 then, at tone enter 7742222 Hungary 0680-014567 then, at tone enter 7742222 IDC 081800-33574357 Ireland 1800-9300303 then, at tone enter 7742222 Israel 1800-930-3102 then, at tone enter 7742222 Italy 800-903083 then, at tone enter 7742222 Japan 0034800400330 then, at tone enter 7742222 JapanNTT 081800-33574357 JapanTELE 081800-33574357 Korea (South) 00308-120312 then, at tone enter 7742222 Mexico 01800-021-0322 then, at tone enter 7742222 Netherlands 0800-022-3282 then, at tone enter 7742222 New Zealand 00800-106493 then, at tone enter 7742222 Norway 800-18091 then, at tone enter 7742222 Philippines 1800-1114-1337 then, at tone enter 7742222 Poland 00800-131-0002 then, at tone enter 7742222 Singapore 1800-561-9306 then, at tone enter 7742222 Spain 8000-099290 then, at tone enter 7742222 Sweden 0200-886682 then, at tone enter 7742222 Switzerland 0800-111025 then, at tone enter 7742222 Taiwan 0080-1137320 then, at tone enter 7742222 United Kingdom 0800-376-1092 then, at tone enter 7742222
United Kingdom - Mercury 0440800-033574357 United States 1-888- 54-PS-HELP (1-888-547-7435) From hotels or cell phones 01-925-694-2222
For information on calling PeopleSoft offices from non U.S. offices toll free, see Eureka! document 11264 — International toll-free access numbers. You can use the method in that document to call as well.
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