Document number: 12007

 

The Sametime password is required to access Sametime Connect. Originally, the password was sent to all users in June of 1999. If someone began working at PeopleSoft after June of 1999, the password is sent as one of the first e-mail messages when the Lotus Notes ID is created.

The Sametime password can be easily changed or a new one requested if the original one could not be found or remembered.

Changing the Sametime password.

Requesting a new Sametime password.

For information about the Sametime username, see Eureka! document 12061 — The Sametime Username.

If the Sametime password is not allowing login even after it has been changed, please contact Technical Support Operations for further assistance.

 

 

 

 

 

 

 

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The Sametime password can be easily changed at any time.

To change the Sametime password:

1. Launch the Sametime Password Change form by clicking here.

2. The Planet window will open if not logged onto Planet PeopleSoft:
   
   
• U ser Name: Enter the network user name.
  
  
• P assword: Enter the network password.
  
  
3. Click OK and the Sametime password change form will open.
   
   
4. New Password: Enter the new password in the window.
   
   

5. Verify New Password: Re-enter the password entered in the New Password window.

• The new password will appear as asterisks.

• NOTE: The new password should be 15 characters or less. If it is greater than 15 characters, users could experience problems.
  
  

6. Click the Change Password button.

7. The Successful Password Change form appears to confirm the new password. Remember that passwords are case sensitive.

Please wait a few hours after the Sametime password change is complete for the new password to replicate.

 

Click here to return to the beginning of this document.

 

 

 

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If the Sametime password cannot be found or remembered, a user can request a new one.

To request a new Sametime password:

1. Launch the Sametime Password Reset form by clicking here.

2. The Planet window will open if not logged onto Planet PeopleSoft:
   
   
• U ser Name: Enter the network user name.
  
  
• P assword: Enter the network password.
  
  
3. Click OK and the Sametime reset form will open.
   
   
4. Username: Enter the user name as described on the form.
   
   
5. Click the Reset Password button.

The Successful Password Reset form will appear to say that the password has been successfully reset. The new password will be sent to the user via e-mail by Automatic Notification. Please allow time for the new password to replicate before trying to access Sametime.

After the password has been reset, it can be changed to a preferred password. For information on changing the Sametime password, click here.

 

Click here to return to the beginning of this document.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2003 All rights reserved.
Created: sak 08/02/2000
Revised: dcb 02/14/2003
Reviewed: 07/23/2004