Document number: 18154

 

 

Once a fix or update is posted to Customer Connection, there is a delay before it is available to our customers on the Customer Connection site. The update will be available 1-2 hours after the beginning of the next indexing cycle. Files are indexed at the following times (times listed are pacific time):

• 7 a.m.
• 11 a.m.
• 3 p.m.
• 7 p.m.

For example, if a file is posted at 8 p.m., it will not be available via Customer Connection until 9 a.m. the following morning, two hours after the 7 a.m. indexing cycle.

If you are still unable to access a fix or update, submit a NorthStar service ticket or contact Technical Support Operations. If you are receiving an error when attempting to access an update, see Eureka! document 28051 — Error: Can't read file for more information.

 

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jw 12/01/2002