When to contact HR Service Center
HR Service Center is the primary point of contact for HR related questions about benefits, policies or procedures. See Eureka! document 18165 — Contacting HR Service Center for more information. They can answer general HR inquiries, resolve issues, redirect and escalate employee and former employee issues. However, if you are experiencing a technical issue, please contact Technical Support Operations.
To help you determine which group to call, below is a list of HR related issues and the appropriate group to contact for each issue.
| Question/Issue | Contact |
| Benefits such as Medical, Dental, Vision, Open Enrollment, Leaves of Absence, Workers Comp, etc. (see the Eureka documents for HR) | HR Service Center |
| Employee Information Management | HR Service Center |
| Employee Stock Purchase Program (see Eureka! document 17287 — Accessing your ESPP or ESOP account) | HR Service Center |
| RTD Commuter Checks | HR Service Center |
| People Referral Program | HR Service Center |
| Tuition Reimbursement Program | HR Service Center |
| Contingent Workforce (Independent Contractors, Temps, & Consultants) | HR Service Center |
| Family Status Changes | HR Service Center |
| Employment Verification-Work Number | HR Service Center |
| HR Policies and Procedures | HR Service Center |
| Payroll Administration | HR Service Center |
| Intranet and resource navigation (see the Eureka documents for HR) | HR Service Center |
| Receiving an error message in HR Self Service | TSO |
| Direct reports not showing up under your name in PeoplePeople Directory or Org Chart on Planet PeopleSoft | HR Service Center |
| Requesting access for new Managers (see Eureka! document 17042 — Requesting access to manager level HR applications) | TSO |
Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004
All rights reserved.
Created: jw 10/01/2004
Revised: jw 10/12/2004
Reviewed: 10/12/2004