WDS Scheduling Tool FAQs
Important note: If you are experiencing a critical scheduler issue, call Technical Support Operations and inform the analyst that you have a critical issue. If you don’t report your critical issue to TSO by phone, it will not get escalated right away. Do not just enter a Northstar ticket.
The following are frequently asked questions about the Worldwide Demonstration System (WDS) Scheduling Tool:
Where can I find additional information about the Scheduler?
What do I do if I get a Citrix error when logging into a WDS Environment?
Is there any way for me to determine what deal a specific environment is for if I am not the owner?
How do I request a new environment based on a pristine gold image?
How do I request an archive from a legacy Archive ID from the Old Scheduling tool?
How do I get a copy of an active environment presented to another environment?
What if I need an extension or archive but my environment doesn’t appear in my list of environments?
Who do I contact if I need to get my environment request expedited?
Who do I contact with additional questions regarding the scheduler?
Who do I contact with additional questions regarding timeliness of receiving environments?
How do I access the Scheduling Tool?
Launch Internet Explorer and type the following into the Address field (or click the following link): http://wds.peoplesoft.com.
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Where can I find additional information about the Scheduler?
Log in to Knowledge Center.
See Eureka! document 18201 — Logging in to Knowledge Center for more information.
Search for the Seminar OnDemand for “EnterpriseOne WDS Environment Scheduling.”
For search tips, see Eureka! document 18203 — How to locate and register for a course in Knowledge Center.
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How do I request a password for the scheduling tool?
Log in to Planet PeopleSoft.
Click Communities.
Click Sales (FieldConnection).
Click Product Demos.
Click Worldwide Demonstration System (WDS) - EnterpriseOne New User Request.
Enter your information, then click Send Request.
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What do I do if I forgot my password?
Submit a Northstar ticket or contact Technical Support Operations for assistance.
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What do I do if I get a Citrix error when logging into a WDS Environment?
On http://wds.peoplesoft.com, there is a link for Citrix ICA Web Client. Click that link and install the citrix client. Do not install any other citrix client.
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What determines which Environment folders I see?
A folder will appear on your list of environments if you specifically requested access or an SC has requested you have access.
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Is there any way for me to determine which deal a specific environment is for if I am not the owner?
No, if you need to know which prospect a specific environment is for, you should open a Northstar ticket.
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How do I add additional users to my environment?
Only the owner can add users to their environment. If you didn’t specify which users have access when requesting the new environment, you need to open a Northstar ticket. Include the following information:
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How do I change ownership of an environment?
The original owner needs to submit a Northstar ticket requesting that you become the owner of the environment.
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How do I request a new environment based on a pristine gold image?
Click Schedule New Environment and complete all fields on the form. At the bottom of the form, click the gold image you need.
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How do I request a restore of an archived environment?
Click Request Restore From Archive and enter all the information. At the bottom of the form, click the Archive you wish to have restored.
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What if another SC wants my archive restored?
The original owner of the archive needs to request the restore from archive and enter the prospect information for the upcoming demo, including you as the owner and email.
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How do I request an archive from a legacy Archive ID from the Old Scheduling tool?
The only way to request a legacy restore is if you received an email from IT with your Archive ID in it prior to January 2004. Do not use this link unless you have a legitimate request for a legacy archive.
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How do I get a copy of an active environment presented to another environment?
This is a two-step process.
The original owner needs to request a backup.
Once IT completes the backup, the original owner can then Request Restore of Backup and enter the new prospect information and new SC information in the request.
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Do not request an archive until after your demo is over. Once you request an archive, your environment will be retired and saved off for future retrieval.
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How do I check the status of a pending WDS Request?
In the scheduling application, click View Request Status. If you are not satisfied with the information in the status window, you can enter a Northstar ticket to request additional information.
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How do I request an Extension?
Click the Request Extension link and click either same prospect or new prospect, follow the prompts to complete the request. If you do not see your environment, it most likely has been retired in which case you should contact Technical Support Operations by phone immediately to see if they can retrieve your retired environment.
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A backup is used to save off your environment at a specific point in time. Use this process if you are not done with the environment but want to be able to get back to this point just in case something happens to your environment or your environment becomes corrupt. It is a good practice to back up your environment when a large amount of prep work is involved. A backup is only good until the environment is archived or retired. If you need your environment to be available after it is retired, you need to request an archive after your demo but before your expiration date.
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What if I need an extension or archive but my environment doesn’t appear in my list of environments?
This means that your environment has expired. Once an environment has expired, you have two days to call Technical Support Operations. Instruct the analyst that this is a critical issue and you need your environment extended/archived.
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Who do I contact if I need to have my environment request expedited?
Email Kurt Wassil with the reason for escalation.
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If this is urgent, call TSO and inform the analyst that this is a critical issue. If this is not an urgent issue, you can either submit a Northstar ticket or call Technical Support Operations for assistance.
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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004
All rights reserved.
Created: jw 05/17/2004