Document number: 26064

 

Symptom:

The following error message displays user is trying to recover the Enterprise Webcast (Interwise) password: "There is no User account associated with this email Address"

Cause:

The e-mail address was entered incorrectly or a user account does not yet exist for the user.

Resolution:

1. Verify that you are entering your email address correctly.

• Employees: Enter your exact email address in the following format: firstname_lastname@peoplesoft.com.

External emails sent using the employee ID@peoplesoft.com format (e.g., xxxxx@peoplesoft.com where xxxxx is a 5 digit employee ID) will not be received.

• Contractors: Enter your exact email address in the following format: firstname_lastname.contractor@peoplesoft.com.

External emails sent using the short name@peoplesoft.com format will not be received.

2. If the email address was entered correctly and you continue to receive the error, you should request that a new account be created. For additional information, see Eureka! document 26072 — ERROR: Invalid user name or password.

For assistance, please submit a NorthStar ticket or contact Technical Support Operations.

 

 

 

 

 

 

Created by the PeopleSoft Knowledge Management Team.
Copyright © 2004 All rights reserved.
Created: dcb 07/15/2002
Revised: jw 10/15/2004
Reviewed: 10/05/2004