Document number: 28051

 

 

Symptoms:

A user performs a search in the Updates and Fixes area of Customer Connection. The search results display but one of the following symptoms occur when the user tries to access an update listed in the search results:

• The following error appears: Can't read file.

• A blank screen appears.

• The system hangs.

Resolution:

1. Clear your browser cache. See Eureka! document 16093 — How to clear the cache in Internet Explorer for more information.

2. If the problem continues, delete your cookie files. For detailed instructions, see Eureka! document 19012 — How to find and delete cookies in Internet Explorer.

3. If you are still unable to access the update, wait two hours, then try to access the update again. Once an update is posted to Customer Connection, there is a delay before it is available on the Customer Connection site. See Eureka! document 18154 — Customer Connection Indexing Schedule for additional information.

4. If you are still unable to access the update, submit a NorthStar service ticket or contact Technical Support Operations. Please include the following information in the NorthStar ticket:

• Any error messages that you have received

• The navigation you used when attempting to access the update

 

 

 

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Created by the PeopleSoft Knowledge Management Team.
Copyright © 2002 All rights reserved.
Created: jw 12/16/2002