Verify that you have a valid network connection...

Verify that you have a valid network connection...

Document number: 50017

A number of problems and error messages arise from simply not being connected to the network. You should always confirm you have a solid network connection before proceeding with further troubleshooting.

To check your network connection, log off Windows, turn off your machine, and confirm each of the following, one at a time. Try to log onto the network again after trying each bullet:

Check the connection points:
- If you use a network dongle (a flat connector) to connect to the network, unplug your network dongle from your machine. Examine the dongle carefully. Make sure that there are no cracks or bent pieces on it, especially where it connects to the network card.
  - Toshiba Porteges, Toshiba Tecra 8200s, Tecra 900 xs, Toshiba Tecra M1s, IBM T4 x laptops, and desktops do not use a network dongle.
- Examine the network cable. Make sure it is not frayed, does not have exposed wires, and is otherwise in good condition. Check that the connection ends are not cracked or broken.
- Check that your network connector is securely plugged into your network card or machine's network port. Make sure the fit is tight and straight. Make sure that the fit of the connector to the network port in the wall is tight and straight.
- Is there a steady power light on your network dongle or near your network connection port on your machine? Even if the light is on, your connector may be damaged.
  - Portege 3110 s do not have a light to check.
Try another network port in another office or room. It's possible that only the A port in your office or room is live or that there is a problem with a port in the room.

If you are working in Lotus Notes, make sure that you are in Office location by looking at the location box located at the bottom right-hand corner of the Inbox. If it shows a location other than Office, single-click to display the location options and select Office.

After verifying you have a solid network connection, check to see if the network and the specific server you are trying to access are available. You can check NorthStar and if nothing appears there that is helpful, you can contact Technical Support Operations.