Unable to access external websites after connecting via VPN

Unable to access external websites after connecting via VPN

Document number: 55184

This is a currently known issue with Cisco VPN clients prior to, and including, version 4.0.1, that prevents being able to access external web sites after connecting to PeopleSoft using VPN. Follow these steps if you are experiencing this issue and each of the following are true:

Before you VPN into the PeopleSoft network, you can reach the internet successfully. For example, you can view www.yahoo.com before you VPN in.
You can successfully connect to the PeopleSoft network using VPN.
You can reach other network resources such as Lotus Notes and Planet PeopleSoft after you connect via VPN.

In order, you should try the following steps to resolve the issue. If a step is successful in resolving your issue, you do not need to continue working through these troubleshooting steps.

Disable transparent tunneling. (See Eureka! document 54135 for the detailed steps on making this change.)
Verify you do not have a proxy server setting in Internet Explorer (we do not use them at PeopleSoft). For steps in de-selecting this option, see Eureka! document 19059 — How to change proxy settings in Internet Explorer.
Bypass your home network equipment and plug directly into your broadband DSL or cable modem/router. (This will isolate the home network or other equipment as being a possible issue.)
Power off both the broadband DSL or cable modem/router and your machine. Turn the power back on for the broadband DSL or cable modem/router, and once the equipment is back online, turn your machine back on.
Ensure your VPN client is the current version -- 4.0.4(D). If it is not, you need to upgrade your VPN client to the current version. See Eureka! document 54134 — How to uninstall/reinstall Cisco VPN client software for detailed instructions on upgrading your VPN client. (See Eureka! document 55175 — How to tell what version of Cisco VPN software you are using if you are not sure what version your VPN client is currently.)

If these steps fail to resolve the issue, log a NorthStar ticket or contact Technical Support Operations for additional assistance.