FAQs - Logging on to Planet PeopleSoft
Below are frequently asked questions regarding logging in to Planet PeopleSoft. Click on a question to link to the answer.
My network user name and password aren't working. What do I do?
My user name and password aren't working (connecting via VPN or RAS)
I can't log in to some intranet applications using my user name and password
My bookmarks keep taking me (redirecting me) to the Planet logon screen. Why?
How to log in to Planet PeopleSoft
To log in to Planet PeopleSoft, enter your network user name and password, then click Log In. For more detailed log in instructions, see Eureka! document 15270 — Logging in to Planet PeopleSoft.
If you do not know your network name, see Eureka! document 55125 — How to find my network name.
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My network user name and password aren't working/I can't log in to some applications
The Planet PeopleSoft login screen appears when you try to access protected applications. To see a list of applications that use the network/Planet user name and password, see Passwords FAQ.
Make sure you are entering your network name and password to log in to Planet. If you can't remember your network name, see the section on finding your network name below.
For more troubleshooting tips, see Eureka! document 15224 — Can't log in to Planet PeopleSoft.
If you are sure you are using your network name and password but you're still unable to access some applications, please log a NorthStar ticket. See the section on reporting problems below for additional information.
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My user name and password aren't working and I'm connecting via VPN or RAS
Your network password may have expired. See the RAS/VPN section of Eureka! document 15224 — Can't log into Planet PeopleSoft for troubleshooting information.
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You can find your network name by pressing the { Ctrl}, { Alt}, and { Del} keys simultaneously. A Windows Security window will appear. In the Logon Information section, your user name will appear after your domain name. For example, if the following appears in the Logon Information section: "Pat Smith is logged on as PEOPLESOFT\psmith ," then the network user name is "psmith."
Note: Your password is case sensitive but your user name is not.
For more information and a screen shot of the Windows Security window, see Eureka! document 55125 — Network Name.
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How do I change my password for Planet PeopleSoft?
Your Planet PeopleSoft login and password are synchronized with your network login and password. For information about changing your network password, see Eureka! document 50001 — How to change a network password.
If you have forgotten your password, contact Technical Support Operations to have it reset.
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My favorite bookmarks keep taking me (redirecting me) to the Planet login screen. Why?
If you use a bookmark for an intranet application without logging in to Planet PeopleSoft first, you will probably be taken to one of the following login screens:
Planet PeopleSoft login screen
PeopleSoft 8 login screen (if you are trying to access Psynergy/FSCM applications, HR applications, or Customer One)
To access the application, enter your network user name and password, then click OK.
To avoid this issue in the future, log in to Planet first, then use your favorite bookmarks to access the site or application.
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How do I report Planet login problems?
Follow the steps below to open a NorthStar ticket:
Launch NorthStar and log in, if necessary. For more information about NorthStar, see Eureka! document 70001 — How to create a ticket in Northstar.
On the left side of the screen, click on the Log Service Ticket link.
On the contact screen, make sure the information is current and indicate how you would like to be contacted if there are any questions (the default is by phone, based on your internal phone number in the PeoplePeople Directory).
Click Next.
Choose Software Applications and click Next.
For "What application are you using?" choose Planet PeopleSoft .
Choose the appropriate answer for the question "What problem are you experiencing?"
Enter your Operating System and Connection information.
In the Subject field, enter a short description of your problem.
In the Description field, include the following information to help Technical Support Operations troubleshoot the issue.
The URL you are trying to access.
Any error you are receiving. Please attach a screen shot, if possible. For more information about attachments in NorthStar, see Eureka! document 15091 — How to add an attachment to a NorthStar ticket on the web.
Click Finish. Your Northstar ticket has been submitted.
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Created by the PeopleSoft Knowledge Management Team.
Copyright ©
2004
All rights reserved.
Created: kcw 01/05/2002
Revised: jw 09/14/2004